At Kai Horizons, we strive to ensure the smooth and timely delivery of your orders. Please review our Shipping Policy below:

1. Shipping Method

We offer Cash on Delivery (COD) as the only available payment method for all purchases. We do not accept any other form of payment (credit card, online payment, etc.).

2. Processing Time

Once your order is confirmed, we will process and ship it within 2-4 business days. Processing times may vary depending on product availability, and we will notify you of any delays.

3. Shipping Fees

We offer free shipping for all orders, regardless of the order size or destination.

4. Delivery Time

Delivery times will vary depending on your location, but generally, orders will be delivered within 7-10 business days after dispatch. Delivery may take longer in remote areas.

5. Tracking Your Order

Once your order is shipped, you will receive an email or SMS with tracking information. If you encounter any issues or have questions about your order, please contact us at [email protected].

6. Delivery Issues

If your package is delayed, damaged, or lost, please contact us immediately at [email protected]. We will work with the delivery service provider to resolve the issue.