At Kai Horizons, we want to ensure that you are completely satisfied with your purchase. Please review our Return and Refund Policy below:

1. Returns

We do not accept returns for any reason unless the product is defective or damaged during shipping. If you receive a damaged or incorrect item, please notify us within 3 days of receiving the product by contacting us at [email protected].

2. Refunds

We offer refunds only for damaged or defective products. If your product is eligible for a refund, we will process your refund within 7-10 business days of receiving the returned item. The refund will be issued via Cash on Delivery (COD) if possible.

3. Exchange

We do not accept exchanges for products. If you receive an incorrect item or a product that is defective, we will either replace it or issue a refund.

4. Return Process

If you wish to return a damaged or defective product:

• Contact us at [email protected] within 3 days of delivery.
• Provide your order number, photos of the damaged item, and any other relevant information.
• We will guide you through the return process and provide you with return instructions.

5. Non-Refundable Items

Items that are used, opened, or have been damaged by the customer cannot be refunded or returned.

For further inquiries, please reach out to us at [email protected].